Privacy Policy

Maveks Limited ("MAVEKS", "we") is committed to protecting your privacy. This policy explains what personal data we collect, why, and how we handle it, in line with UK GDPR and the Data Protection Act 2018.

What we collect

• Order details: name, delivery address, email address and phone number, provided when you place an order.
• Payment information: processed securely by our payment provider; we never store full card details.
• Correspondence: messages you send us via email or the contact form.
• Technical data: basic analytics such as pages visited and device type, used to improve the site.

How we use your data

We use your data to fulfil and deliver orders, respond to enquiries, process returns and refunds, and meet our legal and accounting obligations. We do not sell your personal data to third parties.

Sharing

We share data only with service providers necessary to run the store: payment processors, delivery couriers and our website hosting provider — each bound by their own data-protection obligations.

Retention

Order records are kept for as long as required by UK tax and accounting law. Correspondence is kept only as long as needed to resolve your enquiry.

Your rights

You may request access to, correction of, or deletion of your personal data at any time by emailing helloretail@maveks.store. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).